CTDOT On the Move Performance Measures Report
Qiang Joshua Li
University of Delaware
qli@udel.edu
http://www.ct.gov/dot/lib/dot/documents/dperformancemeasures/pmetrics.pdf Details:
The Connecticut Department of Transportation (CTDOT) has initiated a Performance Measures Program. Performance measurement is the use of statistical evidence to determine progress toward specific organizational objectives. This includes both evidence of actual fact, such as measurement of pavement smoothness, and measurement of customer satisfaction. The metrics indentified in this report constitute the starting point for measuring and enhancing our performance in the future.
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